Manage Orders

You can view and manage your orders from the Admin Dashboard. Go to Admin > Orders > All. You can manage order status, payment status and fulfillment status of all your orders.

Filter Orders by Payment Status

Use the filter buttons at the top to quickly sort orders by payment status:

• All
• Unpaid
• Confirming payment
• Paid

Edit from Order Menu

You can see your orders information and update it directly on the Orders > All page. Hover the mouse over a cell and make changes.

• Status
• Payment
• Fulfillment
• Internal note
• Courier
• Staff

|

• Customer
• Items
• Total
• Delivery
• Delivery date
• Delivery time
• Address
• Created at

|

Edit from Order Detail Page

Click on an individual order to access the Order Details Page. From there, you can:

• Update order, payment and fulfillment statuses, view or add comments and notes, add delivery tracking and more.

See more details in this article.

Status Definitions

Order Status

• Pending – Order received but not yet confirmed
• Confirmed – Order confirmed by the seller
• Completed – Order fulfilled and closed
• Cancelled – Order canceled by seller or customer

Payment Status

• Unpaid – No payment received
• Confirming payment – Customer clicked "I have paid" for manual payment
• Partially paid – Partial payment received
• Paid – Full payment received
• Refunded – Payment has been refunded

Fulfillment Status

• Unfulfilled – Order has not been prepared or shipped
• Ready – Order is ready for pickup or delivery
• Out for delivery – Order is on the way
• Fulfilled – Order delivered or picked up

Hotkeys in Admin Orders Dashboard

Manage orders even faster with these keyboard shortcuts:

• Cmd + → / ←: Go to next / previous order
• Cmd + M: Open WhatsApp or Inbox
• Cmd + P: Print order
• Cmd + ⌫ (Backspace): Cancel order
• Cmd + I: View invoice
• Cmd + E: Edit order