This feature requires Business plan subscription.
To collect Customer review automatically after order, you can set Workflow.
How to set up review request workflow
- Go to Settings > Workflows. Click "Create" or Start with a template "Request Review once Order Fulfilled".
- When Trigger is set to "Order confirmed", "Order fulfilled" or "Order payment successful", you can see "Request review" Template.
3. When template is set to "Request review", you can see "Review link" field. If it's empty, default take app review link (eg. [take.app](https://take.app/bali_dining/reviews/new)) will be sent to the customer. Alternatively, you can set it as your own Review link such as Google review link. Find out how to get your google review link [here](https://support.google.com/business/answer/3474122).
4. Finally, once you change order status for a customer in Order details page, your customer will receive [Request Review in WhatsApp](/help/request-review-in-whatsapp).
Note: A customer will not receive Review Request message if they already left a message before.