Back-in-Stock feature lets your customers know as soon as an item is available again. When a product is sold out, customers can subscribe to receive an alert directly from the product page. Once the item is restocked, they’ll automatically receive a WhatsApp message.
How customers can subscribe
- Customers must be logged in to subscribe.
- When a product is sold out, a “Notify me when available” button will appear on the product page.
- Only one notification per product or variant can be created.
When notifications are sent
A restock notification will be sent when the following conditions are met:
- Sold-out toggle is OFF, and
- Meet one of the below conditions:
- Inventory tracking is ON and stock becomes greater than 0
- Inventory tracking is OFF
For products with variants
Inventory is tracked individually for each variant.
- Only customers who subscribed to that specific variant receive the alert
- If multiple variants are restocked at once, notifications are sent per variant
- Notifications are only sent when you update the inventory manually on the product page.
- Restocks caused by order cancellations or refunds will not trigger a notification.
When notifications are not sent
- Stock increases due to order cancellation or refund
- Restock conditions have not been met
Important Notes
- Product visibility does not affect notification delivery. Even if a product is hidden, customers may still receive a restock alert if its stock is updated.
- If a product is deleted, all related notifications are also removed.
What message will customers receive?
When a product is restocked, customers who subscribed will receive a WhatsApp message with a "Buy Now" button that redirects to that product page.
View customers waiting for a restock
Merchants can now see which customers requested a restock alert, making it easier to follow up or plan inventory.
- Path: Admin → Product → Availability → Customer waiting
- The list is automatically filtered to show only customers who requested a Back in Stock alert for that product.
