If your subscription payment has failed, don’t worry — you can quickly resolve this by updating your payment method or choosing an alternative payment option.
Why is my payment failing?
It’s usually due to an issue with your card or bank. Here are some common things to check:
- Ensure your card or bank account has sufficient funds
- Make sure your card supports recurring (subscription) payments
- Contact your bank to unblock or approve charges from Take App
- Replace your card if it has expired or been canceled
- Consider switching to a yearly plan to reduce the chances of frequent payment issues
Once everything is in order, you can retry your payment or choose an alternative payment method below.
What stops working if the invoice stays unpaid
We keep retrying quietly at first. After several failed attempts on the same invoice, the account is restricted and these stop until the balance is cleared:
- Checkout — customers are sent to a "Send us your order details" message instead, so their name, phone and address are no longer captured with the order
- WhatsApp workflows and WhatsApp broadcasts
- New order creation and image uploads
- Any usage add-ons beyond your included quota
Your store stays online and browsable throughout. Everything resumes automatically once the invoice is paid.
💳 Retry Payment with Credit Card
To retry your payment using a credit card:
- Go to Settings
- Click on Billing
- Update your card details or retry the payment (the open invoice)
This is the fastest way to restore your subscription.
Alternative Payment Methods
If you prefer not to use a credit card, we also support bank transfer and other payment options including
- Wise, PayPal,
- Google/Apple Pay, GrabPay, Alipay, WeChat Pay
- Pix, PayNow, UPI
- SEPA, MB WAY, iDEAL, BLIK, Przelewy24, EPS, Bancontact, Cartes Bancaires
Go to this page to make payment.
Important
- After completing payment, please send us screenshot of payments and allow some time for processing.
- If your account is still not activated after payment, contact support with your payment details.
💬 Need Help?
If you're still facing issues with your payment, feel free to reach out to our support team — we’re happy to help!