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WhatsApp Auto Reply to Enhance Order Experience

Aug 17, 2023

Youmin Kim
Founder of Take App

Are you finding yourself dedicating substantial time to answering customer messages on WhatsApp? While maintaining responsiveness is vital, it can be pretty time-consuming. There's a common concern that customers might lose interest if responses aren't swift. An efficient customer engagement solution to this is implementing auto-replies on WhatsApp.

This guide will comprehensively lead you through the setup process, ultimately enhancing the overall ordering experience for your customers.

What is WhatsApp Auto Reply message?

I am calling the auto-reply feature as Auto Reply but their official name is Greetings and Away message. It is not AI chatbot but still powerful message automation tool. The autoresponder for WhatsApp enables static but automated responses to incoming messages on WhatsApp customers.  

Greeting Message on WhatsApp

A greeting message on WhatsApp is an auto message that new customers receive when they initiate a conversation with your business. It welcomes customers in the messaging app, providing details about your business, its offerings, and how customers can expect to interact with you. 

Away Message on WhatsApp

An away message on WhatsApp is an automated response that is sent when your business is currently unavailable. It informs customers that you're not online at the moment. This message automation assures them that their queries are important and will be addressed as soon as possible. 

Benefits of Automated Replies on WhatsApp

Instant Acknowledgment

Customers receive instant confirmation that their message has been received, which is significantly preferable to receiving no response at all.

24/7 Availability

Even outside business hours, auto-replies ensure customers that their queries are noted and will be addressed soon.


Reduce the time spent on repetitive queries by providing FAQ

Call to Action

Utilize call to action links to guide customers to your online store or specific offerings.

Step-by-Step Guide

Download WhatsApp Business App

If you haven't already, download the WhatsApp Business application from your app store. You can also convert your personal WhatsApp account into a business account to access enhanced features. For more information on converting your account, you can refer to this link:

Find “Tools” menu

Navigate to the "Tools" tab and locate the "Greeting and Away Message" Auto-reply settings menu

Set Up Greeting and Away Message

Personalize your greeting message to extend a cordial welcome to customers. Meanwhile, your away message should convey that you're presently unavailable but committed to a prompt response.

Message Examples 

These are automatic replies samples. Feel free to copy and paste in your auto reply.

Warm welcome message

Greetings from [business name]! We're thrilled to connect with you. If you have questions or need support, don't hesitate to chat with us here.

For quicker orders and a closer look at our range, hop over to our website [website link]. There, you'll find everything you need to know in a breeze.

We're here to make your experience exceptional. Don't hesitate to reach out!

Professional welcome message

Welcome to TakeApp SPA! We extend our sincere gratitude for choosing us. Should you require any assistance or have inquiries, please don't hesitate to reach out through this channel.

For efficient ordering and a comprehensive view of our products/services, we recommend visiting our official website: [website link]. It's thoughtfully designed to provide a seamless experience.

Your satisfaction is paramount to us. Feel free to contact us with any questions at your convenience.

Warm Away message

Hello there! Thank you for reaching out to us. We're momentarily away from our desks, but please know that your message is important to us. We'll be back to assist you shortly. In the meantime, feel free to explore our website for more information: [website link]. Looking forward to connecting with you soon!

Professional away message

Thank you for contacting [business name]. We're currently unavailable to respond in real-time, but your inquiry is valuable to us. Rest assured, we'll be back shortly to address your message. For detailed information about our offerings, please visit our official website: [website link]. We appreciate your patience and look forward to assisting you soon.

What is a Call to Action Link and Why Is It Important?

A Call to Action (CTA) link is like a digital signpost that encourages people to take a specific action, such as visiting your online store. By using this link strategically in the automatic reply, you're helping them know where to go next.

Why is this important? Think of it as a way to guide customers. When someone messages you on WhatsApp, giving them a CTA link in your WhatsApp auto replies gives them something to do while they wait for your personal response. Instead of just waiting, they can check out what you offer right away. This keeps them interested and more likely to buy something.

Create CTA with Take App

What is Take App?

Take App is official WhatsApp solution provider and a specialized online store builder tailored for WhatsApp business. It enables you to quickly set up your own digital store, showcasing your products and services. Once customers finish their checkout, they seamlessly return to the WhatsApp conversation, allowing you to continue interacting with them smoothly.

The beauty of Take App is that Customers can explore your offerings, engage with your business, make informed choices, and complete their purchases – all within the familiar confines of WhatsApp. Customers do not need to wait email.

How to get started with Take App? 

To begin with Take App, sign up in with your email. You can add products, set up payments, and customize design. 

Final Thoughts 

Integrating WhatsApp auto replies into your small business operations is an essential step. As small business owners juggle multiple roles, optimizing time becomes crucial. WhatsApp auto reply feature emerges as a powerful tool to significantly save time while maintaining excellent customer service quality. It's a strategic move towards efficiency and enhanced customer experiences.

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