Laundry Ordering System on WhatsApp
Your plant, your machines and your routes already work. What's missing is the half your customers touch. We build the ordering, pickup, pricing and payment layer on WhatsApp — and connect it to the system you already run.
Built on Take App, which already runs orders, invoices and payments on WhatsApp for 300,000+ businesses. The laundry part — your price list, your exceptions, your integration — we build around how you work.
The Front Counter Is the Bottleneck
Everything behind the door is weighed, tagged and scheduled. Everything in front of it is a chat thread and somebody re-typing it.
Orders arrive in five places
WhatsApp, a phone call, the shop counter, a form somebody filled in last week. Then a person copies all of it into the system that actually runs the plant.
The price isn't real until you open the bag
Quoted by the kilo, then it's fourteen pieces, two need dry cleaning and one has ink on the collar. Now it's a phone call to explain a number nobody agreed to.
“Is my laundry ready?”
The same question all day, from people whose order is on the rack with their name on it. Answering it is somebody's whole job.
Your system was never built for customers
It runs the machines, the racks and the routes properly. It's just not something you'd put in front of the person paying — and rebuilding it is a year you don't have.
From the First Message to the Bag Coming Back
Three moments where a laundry order normally falls back to a phone call. Here is each one with the customer never leaving the chat.
Pickups Booked Without a Phone Call
Service, bag size, address and a collection window — captured in the chat the customer was already writing in, and priced off your list rather than from memory. The estimate is on the order before the driver leaves.
Reprice It Once You've Weighed It
At intake you set the real weight, the real count and the add-ons — the two dry-clean pieces, the stain you can only try on. The total is rebuilt, the customer sees exactly what changed and approves it before anything goes into a machine.
Ready, Collected or Delivered, Paid
Each stage messages the customer on its own: in the wash, packed and ready, out for delivery — or a locker code if they'd rather collect at midnight. Payment is a button in the same thread.
The Layer in Front, Not a Replacement
Keep the plant software, the machine control, the accounting and the route planning. Take App becomes the part your customers see, and hands each order straight over to what you already run.
Customers only ever see Take App
Store, chat, order, invoice, payment. Nothing to install and no login to forget — it's the WhatsApp thread they already message you in, plus a link.
Orders land in your system on their own
Every new or changed order fires a webhook at your endpoint, and the Merchant API reads and writes orders, customers, products and stock. No one re-keys anything.
Status flows back the other way
When your plant marks a batch clean or a route delivered, push it back and the customer's WhatsApp update goes out. Your system stays the source of truth.
Nothing gets ripped out
Machine control, the counter POS you've had for a decade, the accounting pack — untouched. We integrate where it helps and stay out of the way everywhere else.
The API and webhooks are documented at platform.take.app. Anything past what they cover is what we build with you. See the developer docs
Built for Laundries That Already Have a System
If the cleaning is the straightforward part and the customer-facing half is what eats the day, this page is for you.
Laundromats & self-service stores
Drop-off and wash-and-fold running alongside the machines, without a second person behind the counter taking orders.
Dry cleaners with a shop network
One order flow across every branch, with the garment types, tags and exceptions the trade actually has.
Pickup & delivery laundry brands
Collection windows, routes and delivery slots that customers choose themselves instead of asking someone.
Hotel, spa & linen contracts
Standing volumes per property, priced on the contract rather than the walk-in list, invoiced to the account.
Uniform & workwear services
Weekly rotations for a whole site, where the buyer wants one statement rather than forty receipts.
Lockers & unattended points
Round-the-clock drop-off and collection, with the code arriving in the same thread as the order.
We Build It Around Your Operation
You don't get a blank product to figure out. We follow one real order end to end and build that, on top of what Take App already does.
Walk us through one order
From the first message to the bag going back out. Where it gets typed, who touches it, and which step breaks when it's busy.
We build the customer-facing flow
Your services and price list, your pickup windows, the adjustments you make at intake, and the exceptions you actually see. Customers stay in WhatsApp; your staff get one screen.
We connect it to your system
Orders out to you, status back to the customer. Start on one branch or one route and keep your current process running next to it until you'd rather not.
Custom builds sit on our Enterprise plan and are quoted around your scope, not per feature. The first conversation costs nothing — if we don't think we can help yet, we'll say so.
Tell Us How an Order Reaches You Today
Two ways to reach us, both landing with the person who'd build it. Say what you run, roughly how many orders a day, which country you're in and what you're running now — that's enough for us to show you something useful.
The quickest way — the message is already written, just fill in the blanks.
youmin@trytakeapp.com
We usually reply the same day.
Questions Laundry Operators Ask
Show Us How Your Orders Come In
One message with what you run, your daily volume and the system you're already on. We'll tell you what we'd build, and what you don't need.
Curious what else we build on Take App? See what people build