WhatsApp Business chat inbox

You can directly talk to customers in Take App Inbox if you have connected WhatsApp Business with Take App.

When a customer sends a message to your WhatsApp Business number, you will be able to reply directly via Take App Inbox.

Please note that you can only reply to a customer within the 24-hour conversation window, as per WhatsApp's policy.

If the conversation window has closed, the customer will need to start a conversation with you again before you can respond.

Close and reopen conversations

Select Chat > Inbox in your dashboard.
Select the conversation you want to close.
Click on the "Close" button.
The conversation status will change to Closed, and it will be moved to the Closed tab.

Close a conversation when the customer inquiry is resolved — it keeps the inbox focused on active cases.

If a customer sends a new message to a closed conversation, it reopens automatically and moves back to the Open tab.

You can filter conversations to manage the inbox more effectively.

Available filter options:

To use them, open the Inbox, click Filter, and select Open, Closed, or Unread.

Tip: You can also use the Search Bar with filters to find specific conversations by phone number or customer name.

You can assign staff to conversations to ensure proper follow-up.

Open the chat from your Inbox
In the conversation panel at the right, select the staff member from the dropdown list

Replying from the Inbox — or from the WhatsApp Business App — switches that conversation to manual mode, so any automated reply stops for it.