After you connect Instagram, you can view and reply to comments on your Instagram posts from Take App — without opening the Instagram app.
This is separate from Instagram DMs in the inbox. Comments live under Admin → Instagram.
Requirements
- Your Instagram is a Professional Account (Business or Creator)
- Instagram is connected under Admin → Instagram
- Comment access is granted when you connect (or reconnect) Instagram
Available on any plan once Instagram is connected.
Open comment management
- Go to Admin → Instagram
- Click Manage on the Comments card (shown when Instagram is connected, under Messages)
You'll see a list of comments with filters:
- All — every comment
- Needs reply — comments you have not replied to yet
Select a comment to open the thread, then type a reply and send. Your reply posts on Instagram as your business account.
Use the refresh control if a comment is missing — Take App also syncs when you return to the tab, and new comments can appear in real time.
If you can't reply
If Admin → Instagram shows Turn on comment replies, your Instagram connection is missing comment permission.
- Go to Admin → Instagram
- Click Reconnect Instagram and allow comment access when Instagram asks
Until you reconnect, you can still read comments but cannot reply from Take App.
Notes
- Only comments left after comment access is granted are guaranteed to sync from Instagram's webhook. Take App also pulls recent comments when you open the page.
- Embedding posts on product pages and Instagram DMs in the inbox are unchanged. See Instagram Business Integration.