Built-in Workflows, Inbox Improvements, Smarter Auto-reply, Zapier

Built-in Workflows

You can now enable or disable automatic WhatsApp messages to staff, customers, or drivers when order status changes. Custom message templates support is coming soon — stay tuned.

Inbox Improvements

• Assigned staff now receive email notifications
• Auto-reply automation will assign staff if human help is needed
• Inbox layout now shows more messages
• Use keyboard shortcuts: "Cmd/Ctrl + Backspace" to close chat, "Cmd/Ctrl + ↑ / ↓" to move between conversations

Smarter WhatsApp Auto-reply (Beta)

Our AI-powered WhatsApp auto-reply now understands your store products, payments, delivery options, opening hours, and more. Enable it from Admin > Inbox > Automations. Still in beta and free to use. Learn more

Zapier Integration

Our Zapier integration is now open to all — no invite required. Go to Admin > Settings > Integration > Zapier or search Take App from Zapier. Learn more

Others

• Customize your WhatsApp workflow messages with images and more variables
• M-Pesa Express can now push to any phone number
• Product CSV upload limit increased to 1000 items