Boost Your WhatsApp Sales: Mastering Take App Inbox & Broadcast

WhatsApp is one of the most powerful sales channels for businesses today. Customers want quick responses, easy ordering, and seamless communication. But managing messages efficiently can be a challenge—especially when juggling multiple inquiries.

Take App’s Inbox and Broadcast features make it easy to handle customer conversations, promote your products, and drive more sales without switching between apps. In this guide, we’ll show you how to maximize these tools while following best practices to increase conversions and customer satisfaction.

Send Everything: Make Conversations Actionable

Engaging with customers isn’t just about answering questions—it’s about making it easy for them to buy. The faster and smoother the experience, the more likely they are to complete a purchase.

Take App’s Inbox makes it simple to share information and help customers complete purchases quickly.

• Send files like PDFs—Instead of overwhelming customers with long messages, send a well-designed PDF with FAQs or other important information. This works great for service-based businesses, B2B orders, or wholesale buyers.

• Share images—Customers buy with their eyes. Send multiple product images to showcase different angles, colors, or packaging details

• Make buying easy with direct product links—Instead of asking customers to search through your store, send them straight to the product page. This is easy with Take App Inbox, just look for the product and send it. The fewer steps between a customer’s interest and checkout, the better. 

• Send discount codes—If you’re running a special promotion, send customers a unique code they can apply at checkout. Limited-time offers create urgency and encourage faster purchases.

• Use customer notes to provide personalized service—Take App Inbox lets you add internal notes about each customer. If a customer frequently asks for a specific product or has special requirements, note them down and keep your team informed and in sync. 

Master WhatsApp Conversations: Faster Responses, More Sales

Take App’s Inbox centralizes your WhatsApp Business conversations, making it easier to manage orders, respond to inquiries, and keep track of past interactions.

Best Practices for Managing WhatsApp Conversations

• Answer within minutes: Speed matters. WhatsApp messages have a high open rate, but delays can lead to lost sales. If possible, aim to reply within 5-10 minutes, especially for first-time inquiries.

• Close conversations to keep your inbox organized: If a customer’s question is resolved, close the chat to keep your inbox uncluttered.

• Use the 24-Hour window wisely: WhatsApp limits business responses to a 24-hour window unless the customer initiates contact again.

  • Encourage customers to reply quickly if they need ongoing support.

  • For follow-ups after 24 hours, use Broadcasts (see below).

Best Practices for Inbox Management

Take App makes it easy to track, organize, and prioritize messages so nothing gets lost. Use filters to stay focused

• Unread – Messages you haven’t seen yet (great for prioritizing responses).

• Open – Active conversations that need attention.

• Closed – Past inquiries you can reference later.

Automatically Reopen Conversations When Customers Reply
If a customer sends a message to a closed conversation, it automatically moves to Open—so you never miss a follow-up.

Reach More Customers with Broadcast Messages

Take App’s new Broadcast feature allows you to send bulk messages in WhatsApp to up to 500 customers in your store—saving you time and helping you promote your business more effectively.

How Can Broadcasts Help You Boost Sales?

• Announce new product launches – Let customers know when you add fresh products to your store.

• Run promotions & discounts – Send exclusive offers and promo codes to encourage purchases.

• Restock alerts for popular items – Notify customers when best-selling products are back in stock to capture eager buyers.

With a single message, you can instantly engage your entire customer base and encourage repeat purchases.

 Make It Easy to Buy

• Always include a call-to-action (CTA) with a direct store link so customers can purchase in just one tap.

  • Example: "Flash Sale! Get 20% off today only. Tap below to shop now! 👇"

• Avoid Spamming: Limit broadcasts to 1-2 times per week. Too many messages can lead to blocks or less engagement

Turn Every Conversation into a Sale

Take App’s Inbox and Broadcasts are sales accelerators. When used correctly, they help you close deals faster, build stronger customer relationships, and maximize your WhatsApp sales potential.

• Speed up responses – Reduce wait times and win more customers.

• Stay organized – Focus on important conversations with filters and notes.

• Engage more customers – Use Broadcasts to promote products effectively.